3rd Street Youth Center & Clinic is a community-based agency providing youth in the Bayview Hunters Point with medical and behavioral health services that encourage them to make decisions that support their health, safety and development. 3rd Street Youth Center & Clinic also manages a number of successful Transitional Age Youth (TAY) housing stabilization programs and one of the city's few Youth Access Points.

The TAY Navigation Center provides a safe and affirming place for TAY individuals and services for them to stabilize and achieve their housing goals. The Navigation Center systems of support work in concert to assist TAY residents with public benefits, health services, problem solving, and housing, as available. The Navigation Center model is a low-barrier, harm reduction model.

The Residential Program Manager is a key position and is responsible for running and operationalizing the 3rd Street TAY Navigation Center. Working in partnership and under the direction of the Residential Program Director, the Residential Operations Manager is primarily responsible for overall program and facility operations, leadership and team management, and delivery of services while ensuring adherence to Navigation Center policies.

Duties & Responsibilities:

The following is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Residential Program Manager. Duties, responsibilities, and activities may change, or new ones may be assigned as needed.

General

• Oversee the daily operations of the Navigation Center.
• Ensure quality provision of all direct services. Maintain focus on client needs, client satisfaction and results driven approach.
• Promptly and effectively address critical and emergency situations. Use problem solving for difficult issues and situations.
• Ensure staff and clients abide by the policies and procedures of the Navigation Center.
• Coordinate Community Calendar of events with vendors and visitors to provide engaging and productive activities to residents.

Leadership & Team management

• Under direction of the Residential Program Director (RPD), support with oversight of 15 Program Monitors
• Participate in screening, interviews, and orientation of new employees.
• Onboard new employees and ensure all required trainings are completed.
• Ensure staff adhere and understand the shelter training manual.
• Motivate staff by providing leadership, guidance, and constructive feedback.
• Participate in appropriate on-going staff development and training.
• Enforce residential staff shift schedule, manage call outs including vacation and sick time-off, and flag any attendance issues for RPD and HR.
• Facilitate Navigation Center staff meetings and communicate essential information from upper management.
• Work evening and weekend shifts to meet program needs.

Partners & Vendors

• Liaise with multiple vendors & partners (e.g. facilities, security, food, HSH, etc) to fulfill internal service requests.
• Assess vendor performance and notify RPD when quality of service delivery issues arise.

Requirements

Minimum qualifications:

• Skills, Knowledge, and Abilities (SKA):
  General understanding of practices, theories, and policies involved in operations administration
  Ability to prioritize and organize work, complete multiple tasks adhering to deadlines and balancing interruptions
  Exceptional organizational skills with reliability and consistency in work performance
  Excellent analytical, decision-making, and problem-solving skills
  Ability to multi-task and efficiently and manage priority action items
  Superior verbal and written communication and interpersonal skills
  Extremely proficient in Google Workspace
  Demonstrated leadership skills.
  Strong organizational and communication skills.
  Ability to manage conflict and resolve problems.
  Knowledge of community agencies and networking.
  Ability to de-escalate crisis situations and make decisions under pressure.
  Sensitivity to the needs of diverse ethnic and cultural populations.
  Ability to maintain professional boundaries multiple stakeholders including staff, clients, volunteers, partners, vendors, and community members.
  Growth-oriented team player.
  Ability to comply with and supports the overall mission, core values and vision of 3rd Street Youth Center & Clinic.

• Education & Experience:
  Bachelor's degree in Social Services, Business Management, or related field or equivalent PLUS two years in a leadership and/or supervisory experience (e.g. a position with oversight of program and/or team) or an equivalent combination of education and experience preferred.
  Two years of experience working with the diversity of the homeless population, particularly with unhoused persons living on the streets of San Francisco or any other major city.
  Prior work experience with homelessness issues, preferably in shelter management or direct services.

• Physical demands:
  Prolonged periods sitting at a desk and working on a computer
  Must be able to lift up to 15 pounds at times
  Must be able to work nights and weekends
  Must have a valid CA Driver's License and eligible for auto insurance
  This position requires current CPR and First Aid certification or ability to get certification within 90 days.

General info:

• This position is an exempt and full-time role.
• This position is based on-site at the TAY Navigation Center.
• This position reports to the Residential Program Director.

Compensation and benefits:

• This position has a starting annual salary of $70,000 and commensurate with experience.
• We offer a comprehensive benefits package, including health, dental, vision, 403b, generous time off (vacation, sick, and holidays), and more!

3rd Street is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, color, creed, religion, sexual orientation, partnership status, gender and/or gender identity or expression, marital, parental or familial status, national origin, ethnicity, alienage or citizenship status, veteran or military status, age, disability, or any other legally protected basis. Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified candidates with arrest and conviction records.